MONEY-BACK GUARANTEE RULES

 

In addition to refund rights available under applicable laws, if you purchased our app directly on our websites and the money-back option was presented to you during the checkout, you are eligible to receive a refund if you did not get visible results with our app, provided that all of the following conditions are met:

 

- you contact us within 30 days after your initial purchase and before the end of your subscription period;  and

- you have used our app (i) at least during 7 consecutive days within the first 30 days after the purchase (for monthly and more lengthy subscription periods); (ii) at least during 5 consecutive days within the first 28 days after the purchase (for 4-week subscription periods) or (iii) at least during 3 consecutive days within the first 7 days after the purchase (for weekly and biweekly subscription periods); and

- you are able to demonstrate that you have used the app.

 

We will review your application and notify you (by email or otherwise) whether your application is approved.

 

IMPORTANT STATEMENT

Please note that only fulfillment of the above requirement allows you to receive a full Voluntary Refund under “Money-back guarantee”. For the sake of clarity, this “Money-back guarantee” does not apply to the following cases:

 

Personal reasons (you don’t like the product, it did not meet your expectations etc.);

Financial reasons (you did not expect that you will be charged, that the trial will be converted into subscription, that the subscription will automatically renew, or that the services are paid etc.).

 

GENERAL REFUND RULES

Generally, if you do not meet the conditions set out above, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise is stated herein or is required by applicable law.

 

Note for residents of certain US states. If you reside in California or Connecticut and cancel the purchase at any time prior to midnight of the third business day after the date of such purchase, we will return the payment you have made.

 

Note for the EU residents: If you are an EU resident, you have the right to withdraw from the agreement for the purchase of digital content without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion. The withdrawal right does not apply if the performance of the agreement has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal. You hereby expressly consent to the immediate performance of the agreement and acknowledge that you will lose your right of withdrawal from the agreement once our servers validate your purchase and the applicable purchase is successfully delivered to you. Therefore, you will not be eligible for a refund, unless the digital content is defective.

 

Exercise of the Right of Withdrawal. Where you have not lost your right of withdrawal, the withdrawal period will expire 14 days after the day you enter into that contract. To exercise your right of withdrawal, you must inform us by email: support@fortikegel.app - of your decision to withdraw from a contract by an unequivocal statement (e-mail). To meet the withdrawal deadline, you need to send your communication to us saying you wish to withdraw from the contract before the withdrawal period has expired.